CaseResolver.ai aseResolver.ai
AI-Powered Resolution

Resolve complex support cases 2× faster with AI you control.

CaseResolver.ai unifies chat, email, forms, and ServiceNow tickets in one secure workspace. AI pinpoints the root cause, drafts the fix, and your engineers approve every action—no autonomous execution, ever.

FASTER RESPONSES · LOWER SUPPORT LOAD · BETTER CUSTOMER EXPERIENCE

Book a demo Try Chatbot live

Customize the chat widget color as per
your organization's theme during setup.

MDA SHIELD Awardee
NASA SEWP VI
SBA 8(a) Certified

Contract vehicles, certifications, agency names, and marks are shown only to indicate award/certification status and do not imply endorsement by the U.S. Government or any agency.

Capabilities

What it actually does.

Unified Inbox

One inbox, every channel.

One queue for chat, email, forms, and ServiceNow with full history and attachments.

Unified queue across chat, email, forms, and ServiceNow
Full conversation thread per case
Status, owner, and SLA at a glance
#AC-48217 Refund request — order #2918 OPEN
#AC-48218 Login fails after password reset IN PROGRESS
#AC-48219 Invoice PDF not generating RESOLVED
#AC-48220 Onboarding question — SSO setup IN PROGRESS
#AC-48221 Webhook timeout on /events OPEN
Smart Routing

Routed to the right team instantly.

AI classifies intent and sends each case to the right queue based on skills and workload.

Intent classification on every incoming case
Skills- and load-based queue assignment
Auto-priority based on urgency signals
NEW CASE · #AC-48224
BILLING
14
SUPPORT
23
PRODUCT
7
AI-Assisted Resolution

AI drafts. Humans decide.

Root-cause analysis, duplicate detection, and a drafted fix for engineer review.

Automated root-cause analysis per case
Duplicate detection across all channels
Drafted resolution for engineer approval
AI
DRAFT · 0.4s ago
Root cause: PDF template engine timeout on invoices >50 line items. Fix: increase timeout to 30s and enable chunked rendering.
JS
ENGINEER · REVIEWING APPROVED
Confirmed — applying fix to production. Customer notified with updated invoice link.
Knowledge with Citations

Answers from your own docs.

Answers grounded in your SOPs and policies—every source cited on-screen.

PDF, Markdown, and plain-text ingest
Inline citations on every response
Re-indexed automatically as content changes
sop-procedures.pdf
policy-handbook.md
escalation-rules.txt
CITED · sop-procedures.pdf · §3.2
Refunds are processed within 5–7 business days for orders placed within the last 30 days.
Workflow Automation

Automate the busywork.

Drag-and-drop builder drives triage, escalation, and notifications.

Visual drag-and-drop workflow builder
Triggers on case events & SLA breaches
Slack, email, and webhook integrations
TRIGGER
New case received
ACTION
Classify intent & urgency
ROUTE
Assign to billing queue
NOTIFY
Slack #cs-billing
Analytics & Audit

Know what's actually working.

Real-time MTTR, CSAT, SLA dashboards plus a full audit trail of every AI action.

Real-time dashboards across all channels
MTTR, CSAT, and SLA performance metrics
Full audit trail of every AI action
RESOLVED THIS WEEK 1,284 ▲ 12% vs last week
RESOLVED91%
AVG · MTTR2h 14m
SLA98%
Inside a resolved case

Watch a case build itself.

Case SC-924 · Status
Created
Updated
Resolved
Case Details
CASE IDSC-924
CASE TYPETechnical Issue
PRIORITYHigh
SOURCEChat Support
ASSIGNED TOJane Smith
STATUSResolved

Customer can't reset password — reset link expires immediately after SSO migration. Confirmed happening for all users routed through the new SSO provider.

Similar & Duplicate
SC-880Duplicate · 95%
SC-891Similar · 82%
SC-770Similar · 74%
Resolution Center
  1. 01Verify the account's SSO configuration in the admin portal.
  2. 02Generate a new reset link with extended expiry.
  3. 03Send the link and confirm delivery with the customer.
Knowledge Based91% confidence
Work Log
Jane Smith approved & notified customer
System Agent drafted resolution from KB
Case Analysis & Insights

Root cause: SSO reset-token TTL wasn't extended after the provider migration.

SentimentFrustrated → Satisfied
Resolution Time2d 6h
CSAT5 / 5
Chat History
Link expired immediately after reset.
New link sent — please check your inbox.
Channels

Every request, one clear path.

Whether customers reach you through chat, forms, email, or ServiceNow, every request becomes a structured case with the right context and the right team involved.

CHANNEL / 01

Chat

Embed on any site for instant answers and case creation. Customers get help immediately; complex issues become cases automatically.

CHANNEL / 02

Support Form

Collect structured requests with attachments; auto-populate the workspace so every case starts with the information your team needs.

CHANNEL / 03

Email

Convert inbound emails to cases with threading and context preserved. No lost threads, no manual forwarding.

CHANNEL / 04

ServiceNow

Bi-directional sync keeps tickets and statuses aligned. Cases, escalations, and ITSM workflows stay in real time.

CHANNEL / 05

Pega

Integrate with Pega CRM and case management workflows. Cases flow seamlessly between platforms.

Security & Federal Readiness

Built for government-grade trust.

Human-in-the-loop governance: every AI recommendation is engineer-approved and fully logged.

FedRAMP Moderate
"In-Process" — targeting IL-5 and FedRAMP 20× controls by Q4 FY26
IL-5 Target
CMMC 2.0 roadmap with ITAR-ready architecture
CMMC Roadmap
Compliance-forward architecture aligned with DoD requirements
CONUS Data
All data stored in CONUS, customer-owned enclave
Pricing

Simple, scalable licensing.

Per-Case Tier
$1.25
/ resolved case

For individual commands and PMOs — pay only for resolved cases. Scale up or down with zero commitment.

Request quote
Enterprise Unlimited
Flat
annual license

Unlimited scale across the Service or Agency. Predictable cost, full access to every capability.

Request quote
● RISK-FREE

60-day pilot with real mission data

Cancel anytime, no cost. See results before you commit.

Demo

Touch it before you buy it.

30-minute walkthrough

What you'll see.

  • Tenant setup & channel config
  • Visual workflow builder in action
  • Agent pipelines & human review
  • Case queues & routing
  • RBAC, Auth0, plans & credits

No commitment · 30 min · Product expert

Support intake

Tell us what's broken.

  • Logged with reference number
  • Reviewed by our team
  • Email updates on progress
  • Reply in <24 business hours
+1
How It Works

Simple to launch. Easy to scale.

Five steps from signup to continuous improvement.

01

Upload knowledge

Upload your knowledge base and historical tickets so AI understands your domain.

02

Configure

Set branding, queues, and routing rules in the dashboard — no code required.

03

Connect

Paste a one-line script or connect ServiceNow to start ingesting cases.

04

Resolve

AI analyzes, drafts a resolution, and your engineer reviews & approves.

05

Improve

Every decision feeds continuous learning and live performance dashboards.

Ready when you are

Ready to cut MTTR in half and save millions in labor? Let's talk.

Book a demo Try Chatbot live

FAST SETUP · SMARTER SUPPORT · BUILT TO SCALE

FAQ

Questions teams ask first.

Here are the essentials. The rest is easier to understand in a quick demo.

What kinds of support requests can CaseResolver handle?+
CaseResolver helps manage customer support across repetitive questions, structured support issues, and complex requests that need routing or escalation to the right team.
Does the AI replace my support team?+
No. It reduces repetitive work, improves first-response quality, and helps your team resolve issues faster. Humans stay in control — every AI recommendation is engineer-approved and fully logged.
Can it work across chat, forms, email, and ServiceNow?+
Yes. Requests from all four channels flow into one unified case queue so your team has better visibility, consistency, and follow-through.
Can the AI answer using our own documents?+
Yes. Upload your SOPs, policies, and help center content. Every AI response is grounded in your documents with inline citations — no hallucinated answers.
How hard is it to get started?+
Upload your knowledge base, configure queues and routing, paste a one-line script — and you're live. Most teams are operational within a day.
Is our data secure?+
Yes. CaseResolver is FedRAMP Moderate "In-Process", targeting IL-5 controls. All data is stored in CONUS in a customer-owned enclave with CMMC 2.0 and ITAR-ready architecture.
What does pricing look like?+
Two models: per-case pricing starting at $1.25/resolved case for individual commands, or a flat enterprise license for unlimited scale. Every engagement starts with a risk-free 60-day pilot.